# Senior Staff Customer Sustainment Engineer (R5502) at Shield AI

- Company: Shield AI
- What the company does: Autonomy for the world. Backed by a16z.
- Company website: https://shield.ai
- Type: Startups (AI role)
- Level: Senior
- Location: San Diego, California
- Work setup: On-site
- Pay: $180K to $270K base salary per year (USD)
- Posted: 2026-08-18
- Apply by: 2026-10-14
- Apply: https://jobs.lever.co/shieldai/ee614940-c594-41da-8432-8a677e21520d
- Page: https://www.1752.vc/careers/jobs/shield-ai-senior-staff-customer-sustainment-engineer-r5502/

## About the role

Own Tier 1 customer support and incident coordination from initial report through confirmed resolution. Gather the information needed to understand an issue, including mission impact, software version, configuration, deployment state, logs, telemetry, screenshots, network context, and reproduction steps.

## What they're looking for

- Bachelor's degree in Engineering , Computer Science, or a related technical field, or equivalent practical, military, field-engineering, or technical experience
- 7+ years of hands-on experience supporting fielded, software-enabled systems in customer, operational, test, deployment, or sustainment environments
- Experience with cyber-physical, edge, mission, robotics, autonomy, aviation, defense, industrial-control, or similarly complex deployed systems
- Strong troubleshooting skills across software, Linux, configuration, networking, logs, telemetry, software versions, and hardware-adjacent interfaces
- A record of owning technical issues from an incomplete initial report through diagnosis and resolution
- Ability to read and reason about modern C++ and use existing Python, Bash, or similar scripts during troubleshooting and log analysis

Tags: Applications Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shield-ai-senior-staff-customer-sustainment-engineer-r5502/