# Staff Customer Success Manager (R5645) at Shield AI

- Company: Shield AI
- What the company does: Autonomy for the world. Backed by a16z.
- Company website: https://shield.ai
- Type: Startups (AI role)
- Level: Senior
- Location: Washington, D.C.
- Work setup: Hybrid
- Pay: $110K to $170K base salary per year (USD)
- Posted: 2026-08-18
- Apply by: 2026-10-14
- Apply: https://jobs.lever.co/shieldai/c8a795a0-0155-4cce-8f43-c504756f34a3
- Page: https://www.1752.vc/careers/jobs/shield-ai-staff-customer-success-manager-r5645/

## About the role

Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work.

## What they're looking for

- Bachelor's degree in business, engineering, or a related field
- 8+ years of experience in customer success or account management
- 3+ years of experience working with large enterprise customers
- Proven experience in revenue renewal and retention for multi-million-dollar contracts
- Experience working in a startup environment
- Excellent communication and project management skills

Tags: Customer Engagement

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shield-ai-staff-customer-success-manager-r5645/