# Lead Merchant Success Manager at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4720971005
- Page: https://www.1752.vc/careers/jobs/shipbob-lead-merchant-success-manager/

## About the role

The Lead Merchant Success Manager owns premier account management strategy for a portfolio of enterprise-level merchants at ShipBob . This role drives domestic and international expansion, builds executive-level relationships, and partners closely with internal teams to deliver seamless operations and an exceptional merchant experience.

## What they're looking for

- Manage a high-revenue book of business, driving growth and long-term retention across your merchant portfolio
- Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience
- Source and close expansion deals within your merchant book of business
- Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants
- Partner cross-functionally with internal stakeholders to continuously improve the merchant experience
- Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies

Tags: Merchant Success