# Merchant Success Manager at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-08-14
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4718381005
- Page: https://www.1752.vc/careers/jobs/shipbob-merchant-success-manager/

## About the role

Upon account assignment, uncover what “success” means to a Merchant. Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success.

## What they're looking for

- Consultation: Understanding Merchant Needs and Goals
- Continually re-evaluate success criteria, needs, and goals of Merchants
- Solutions: Facilitating Merchant Growth and Success
- Adoption: Push Merchant Use of Key ShipBob Features
- Risk Management: Nip Issues in the Bud
- Collaboration: Involve Key Stakeholders and Teams

Tags: Merchant Success