# Onsite Merchant Support Specialist at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Mid level
- Location: Iron Mountain, Kettering
- Work setup: On-site
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4726488005
- Page: https://www.1752.vc/careers/jobs/shipbob-onsite-merchant-support-specialist/

## About the role

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers . As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests . At ShipBob , it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality.

## What they're looking for

- Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources
- Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite
- Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA
- Determine root cause of inventory adjustments and lead efforts to correct
- Perform audits or other actions requested by merchants within the site
- Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA

Tags: ICQA SFN