# Operations Implementation Manager at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $95K to $106K base salary per year (USD)
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4712932005
- Page: https://www.1752.vc/careers/jobs/shipbob-operations-implementation-manager/

## About the role

The Operations Implementation Manager is a critical member of ShipBob's Supply Chain Quality organization, responsible for leading the end-to-end operational onboarding of new ShipBob merchants across our U.S. fulfillment network. This role owns the merchant implementation lifecycle from post-sale handoff through graduation, ensuring each merchant achieves and sustains strong operational performance before transitioning to Merchant Success.

## What they're looking for

- Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally
- Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging
- Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations
- Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments
- Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes
- Comply to all food safety and compliance policies and regulations

Tags: Supply Chain Quality