# Operations Manager, Fulfillment Operations at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Senior
- Location: Fort Worth, Texas, United States
- Work setup: On-site
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4727176005
- Page: https://www.1752.vc/careers/jobs/shipbob-operations-manager-fulfillment-operations-3/

## About the role

You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the Senior Operations Manager, Fulfillment Operations. The backup for this role is the Senior Operations Manager, Fulfillment Operations.

## What they're looking for

- Direct several operational aspects including distribution operations, customer service, human resources, and recruiting
- Ensure that we meet and exceed our merchant’s expectations
- Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility
- Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities
- Hire, train, coach and motivate team members in your facility, you will be responsible for setting the team’s goals and managing them
- Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements

Tags: Fulfillment Management - SIC OPEX