# Principal Merchant Success Manager at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Principal and up
- Location: Remote - United States
- Work setup: Remote
- Pay: $115K to $192K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4720980005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/shipbob-principal-merchant-success-manager/

## About the role

The Principal Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends operational fluency with executive-level relationship management to generate long-term success for both ShipBob and our merchants. This role reports to the Senior Manager, Merchant Success. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy
- Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships
- Partner with Operations leaders to track KPIs, implement process improvements, and resolve escalations quickly
- Run cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects
- Drive executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities
- Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans

Tags: Merchant Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shipbob-principal-merchant-success-manager/