# Principal Operations Support Manager at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Principal and up
- Location: Elwood, Illinois, United States
- Work setup: On-site
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4744797005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/shipbob-principal-operations-support-manager/

## About the role

The Principal Operations Support Manager serves as ShipBob’s most senior representative at a partner-operated fulfillment site and is the primary ShipBob owner of service-level performance for the Merchant. This is a hands-on, high-accountability role that sits close to the details . This role owns outcomes from dock to door, including inbound, stow, pick, pack, and ship, labor and capacity planning, and site expansion execution. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Outbound SLA: 95%+ orders picked up by carrier within 2 days of ingestion
- Inbound receipt: 98%+ received and confirmed within 1 business day
- Inbound stow: 95%+ stowed within 3 business days
- Productivity: 100 UPH baseline through pick and pack
- Order defect rate: Below 3%

Tags: ShipBob Fulfillment Network

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shipbob-principal-operations-support-manager/