# Senior Merchant Success Manager at ShipBob

- Company: ShipBob
- What the company does: Backed by SoftBank VF, Y Combinator and Menlo.
- Company website: https://www.shipbob.com/
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Posted: 2026-10-06
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/shipbobinc/jobs/4720978005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/shipbob-senior-merchant-success-manager/

## About the role

The Senior Merchant Success Manager (Sr . MSM) has a mission to provide a world-class experience to grow and retain ShipBob’s enterprise and strategic merchants. They are constantly working to identify and understand their merchants’ unique needs and deliver exceptional value. A Sr. MSM aligns with ShipBob’s more complex middle-market merchants who are expanding into new markets, diversifying their fulfillment, and scaling rapidly. The Sr. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Work closely with internal stakeholders and team leads to continuously improve the merchant experience
- Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience
- Coach team members to enhance performance to middle market, complex merchants
- Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures
- Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion
- Grow and maintain transparent and strategic relationships at all levels within your merchants

Tags: Merchant Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shipbob-senior-merchant-success-manager/