# Client Experience Manager at ShipMonk

- Company: ShipMonk
- What the company does: ShipMonk integrates with its sales channels to make shipping and fulfillment stress-free, so you can focus on scalable growth. It offers direct-to-consumer fulfillment and technology tools for e-commerce companies. Backed by SJF Ventures.
- Company website: https://shipmonk.com
- Type: Startups
- Level: Senior
- Location: Fort Worth, Texas, United States
- Work setup: On-site
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://job-boards.eu.greenhouse.io/shipmonk/jobs/4961607101
- Page: https://www.1752.vc/careers/jobs/shipmonk-client-experience-manager/

## About the role

We’re looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You’ll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development.

## What they're looking for

- Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more
- Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement
- Run daily stand-ups, monthly reviews, and quarterly performance planning
- Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment
- Deliver clear goals, timely feedback, and structured development paths
- Spot burnout, boost morale, and keep your team firing on all cylinders

Tags: Client Experience