# Customer Service Representative at ShipMonk

- Company: ShipMonk
- What the company does: ShipMonk integrates with its sales channels to make shipping and fulfillment stress-free, so you can focus on scalable growth. It offers direct-to-consumer fulfillment and technology tools for e-commerce companies. Backed by SJF Ventures.
- Company website: https://shipmonk.com
- Type: Startups
- Level: Mid level
- Location: Pittston, Pennsylvania, United States
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.eu.greenhouse.io/shipmonk/jobs/4951807101
- Page: https://www.1752.vc/careers/jobs/shipmonk-customer-service-representative/

## About the role

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner. Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

## What they're looking for

- 1-2 years of experience in a Customer Service position
- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience

Tags: Client Experience