# IT Support Lead at ShipMonk

- Company: ShipMonk
- What the company does: ShipMonk integrates with its sales channels to make shipping and fulfillment stress-free, so you can focus on scalable growth. It offers direct-to-consumer fulfillment and technology tools for e-commerce companies. Backed by SJF Ventures.
- Company website: https://shipmonk.com
- Type: Startups
- Level: Senior
- Location: Pittston, Pennsylvania, United States
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://job-boards.eu.greenhouse.io/shipmonk/jobs/4983864101
- Page: https://www.1752.vc/careers/jobs/shipmonk-it-support-lead/

## About the role

We are seeking an experienced IT Lead to own day-to-day IT operations across our office and warehouse environments and to guide the team of IT Support Specialists who keep them running. This is a hands-on leadership role: you'll still be in the trenches troubleshooting hardware, systems, and network issues, while also owning escalations, vendor relationships, cross-site projects, and the processes that make the support function scale.

## What they're looking for

- 4+ years of IT support experience in a mixed warehouse and corporate environment, including at least 1-2 years in a lead, senior, or supervisory capacity
- Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom, at an administrative level
- Experience managing MDM platforms such as Miradore, Mosyle, or SimpleMDM, and identity management via Okta
- Experience with asset tracking tools (e.g., SnipeIT, Asset Panda) and ownership of hardware lifecycle programs
- Hands-on experience troubleshooting and RMA'ing rugged mobile devices/scanners (e.g., Zebra TC-series) and label/receipt printers
- Experience with physical security/access platforms (Avigilon, UniFi, OpenPath) strongly preferred

Tags: IT Operations