# Sr. Manager, Operations Learning & Development at ShipMonk

- Company: ShipMonk
- What the company does: ShipMonk integrates with its sales channels to make shipping and fulfillment stress-free, so you can focus on scalable growth. It offers direct-to-consumer fulfillment and technology tools for e-commerce companies. Backed by SJF Ventures.
- Company website: https://shipmonk.com
- Type: Startups
- Level: Senior
- Location: Louisville, Kentucky, United States
- Work setup: On-site
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://job-boards.eu.greenhouse.io/shipmonk/jobs/4969266101
- Page: https://www.1752.vc/careers/jobs/shipmonk-sr-manager-operations-learning-and-development/

## About the role

As a member of the Operations Excellence organization, this role focuses on building capability across our fulfillment operations: both how quickly and confidently new hires reach full expected performance, and how well our supervisors and operations leaders are equipped to develop the teams they lead.

## What they're looking for

- Bachelor's degree in supply chain management, industrial engineering, education, organizational development, or a related field
- Minimum of 8 years of experience in e-commerce fulfillment operations, operational training/learning ownership, or process optimization, including at least 3 years leading teams or network-wide programs
- Demonstrated track record of measurably improving ramp speed, productivity, or time-to-competency for a frontline hourly workforce
- Proven experience building frontline leadership capability, including designing and delivering supervisor or manager development programs in an operations environment
- Deep understanding of learning curve dynamics, skill acquisition, and how adult learners build manual and cognitive proficiency in a production environment
- Excellent analytical and problem-solving abilities with a detail-oriented mindset, and the ability to turn performance data into actionable insight using tools such as MS Excel, Google Sheets, Tableau, etc

Tags: Continuous Improvement