# Product Support Lead at Shippo

- Company: Shippo
- What the company does: About Shippo At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. Backed by Bessemer, 500 Global and USV.
- Company website: https://goshippo.com/
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://ats.rippling.com/shippo/jobs/461203b3-352b-4acb-a3ff-162bdb87c50a
- Page: https://www.1752.vc/careers/jobs/shippo-product-support-lead/

## About the role

Use AI for research and analysis on complex tickets, always applying your own judgment before anything reaches a customer Apply AI-assisted CSAT and QA tools to catch patterns in your own ticket quality and help refine the team's macros and prompts

Tags: Customer Support