# Customer Success Manager - SMB at Shopmonkey

- Company: Shopmonkey
- What the company does: Smart and simple repair shop management software that does it all. Invoices, POS system, CRM, inventory, scheduling, & more. Request a demo today! Backed by Bessemer, Index and ICONIQ.
- Company website: https://www.shopmonkey.io/
- Type: Startups
- Level: Senior
- Location: Remote - U.S.
- Work setup: Remote
- Pay: $60K to $75K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://boards.greenhouse.io/shopmonkey/jobs/8108428003?gh_jid=8108428003&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/shopmonkey-customer-success-manager-smb/

## About the role

As a Customer Success Manager, you have the opportunity to serve, help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. I n this position, you will lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Have a clear, professional, friendly and informative communication style
- Have a deep sense of empathy and experience in a customer-facing roles
- Enjoy creative problem solving, being resourceful, and experiencing new and different challenges everyday
- Show a passion for SaaS B2B, are life-long learners, and highly motivated to excel
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity
- Adapt quickly to changing priorities and evolving customer needs

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shopmonkey-customer-success-manager-smb/