# Director, Customer Success at Shopmonkey

- Company: Shopmonkey
- What the company does: Smart and simple repair shop management software that does it all. Invoices, POS system, CRM, inventory, scheduling, & more. Request a demo today! Backed by Bessemer, Index and ICONIQ.
- Company website: https://www.shopmonkey.io/
- Type: Startups
- Level: Principal and up
- Location: Hybrid - Morgan Hill, California
- Work setup: Hybrid
- Pay: $180K to $215K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://boards.greenhouse.io/shopmonkey/jobs/7989331003?gh_jid=7989331003
- Page: https://www.1752.vc/careers/jobs/shopmonkey-director-customer-success/

## About the role

Prepare a 30, 60, 90-day plan outlining key milestones, strategies, and goals for onboarding and team development.

## What they're looking for

- 10+ years in B2B SaaS Customer Success, with at least 5+ years in a people management role overseeing SMB, Mid-Market and Enterprise accounts
- Proven ability to build, mentor, and scale high-performing teams
- Excellent communication and relationship-building skills
- Proven ability to leverage customer health scores, usage metrics, and retention data to proactively manage risk
- Experience in automotive tech, field service management, POS, inventory management, or Vertical SaaS is strongly preferred
- Exceptional verbal, written, and executive presentation skills

Tags: Customer Success