# Director, Client Strategy - SMB at ShopMy

- Company: ShopMy
- What the company does: Shop the recommendations of the world. Backed by Bessemer and Menlo.
- Company website: https://shopmy.us/home
- Type: Startups
- Level: Principal and up
- Location: New York, NY
- Work setup: On-site
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/shopmy/jobs/5385207008
- Page: https://www.1752.vc/careers/jobs/shopmy-director-client-strategy-smb/

## About the role

As Director of Client Strategy, SMB at ShopMy, you will build and lead a brand-new pod from the ground up - designing and running a one-to-many service model that delivers retention and platform adoption at scale. Your team will support 150-200+ brands each through scaled programs: webinars, lifecycle and CRM campaigns, customer education, and self-serve resources.

## What they're looking for

- Building something from scratch - writing the playbook rather than inheriting one
- Designing systems and processes that work at scale, and getting energy from the leverage they create
- Solving for retention across a large, diverse book without one-to-one relationships
- Turning ambiguity into structure, and structure into repeatable programs
- Partnering with Product and Marketing as closely as with clients
- Leading and developing a team in a fast-paced, remote startup environment

Tags: Client Strategy