# Manager, Product Support - Brand Onboarding at ShopMy

- Company: ShopMy
- What the company does: Shop the recommendations of the world. Backed by Bessemer and Menlo.
- Company website: https://shopmy.us/home
- Type: Startups
- Level: Senior
- Location: US - Remote
- Work setup: Remote
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://job-boards.greenhouse.io/shopmy/jobs/5476066008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/shopmy-manager-product-support-brand-onboarding/

## About the role

We're hiring a Manager, Brand Onboarding to join our Product Support team. This is a hands-on individual contributor role: you'll run your own mixed Shopify and non-Shopify onboarding queue, take point on our most complex and escalated brands, and make the onboarding playbook sharper every month. You'll report to the Senior Manager, Brand Onboarding. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Rolling up your sleeves on a tricky onboarding and seeing it through to launch
- Finding the root cause, not just the fix, and making sure it doesn't happen again
- Turning messy processes into clean checklists and docs your teammates actually use
- Direct feedback and evolving processes, you own mistakes openly and adjust quickly
- Being the person peers and cross-functional partners trust to get it done
- Fast-moving, high-growth environments where priorities shift and adaptability is a strength

Tags: Product Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shopmy-manager-product-support-brand-onboarding/