# Senior Associate, Product Support - Brand Onboarding at ShopMy

- Company: ShopMy
- What the company does: Shop the recommendations of the world. Backed by Bessemer and Menlo.
- Company website: https://shopmy.us/home
- Type: Startups
- Level: Senior
- Location: US - Remote
- Work setup: Remote
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://job-boards.greenhouse.io/shopmy/jobs/5476078008?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/shopmy-senior-associate-product-support-brand-onboarding/

## About the role

We're hiring a Senior Associate, Brand Onboarding to join our Product Support team. This is a hands-on, in-the-queue role: you'll own your own Shopify onboarding queue, work directly with brands every day, and get them live fast. You'll report to the Senior Manager, Brand Onboarding. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Being on the front line with brands and getting them to launch
- Juggling a full queue and keeping every account moving
- Figuring out why something broke, not just patching it
- Owning a problem from first flag to final fix, and bringing a proposed solution, not just the issue
- Direct feedback and evolving processes, you own mistakes openly and adjust quickly
- Fast-moving, high-growth environments where priorities shift and adaptability is a strength

Tags: Product Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/shopmy-senior-associate-product-support-brand-onboarding/