# Customer Success Manager at Sift

- Company: Sift
- What the company does: Sift's fraud prevention platform stops payment fraud and account takeover in real time - with transparent workflows, global data and expert analysts. Backed by GV.
- Type: Startups
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Pay: $110K to $152K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.ashbyhq.com/sift/2d2072d2-fd02-4137-aa6d-1c62a7ee9a5b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/sift-customer-success-manager/

## About the role

Supporting a portfolio of accounts: Serve as a day-to-day point of contact for a portfolio of accounts, building relationships that go beyond the transactional, with guidance from senior CSMs and your manager on more complex situations. Diagnosing customer needs: Apply critical thinking to get past a customer's stated request to the underlying need, with an understanding of when to loop in senior team members on ambiguous or high-stakes situations. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role, or equivalent practical experience
- Strong critical thinking and problem-solving skills — comfortable working through ambiguous customer situations to find the right solution
- Demonstrated ability to build trusted relationships with customers and represent their needs internally
- Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general fluency with AI-assisted workflows
- Strong customer-facing communication skills, comfortable with technical and non-technical audiences alike

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/sift-customer-success-manager/