# Enterprise Customer Success Manager at Silna

- Company: Silna
- What the company does: Silna handles all prior authorizations, benefit checks and insurance monitoring upfront to make sure your patients are clear to receive care, and you have more capacity to provide it. Backed by Accel.
- Company website: https://www.silnahealth.com/
- Type: Startups
- Level: Senior
- Location: NYC
- Work setup: On-site
- Pay: $130K to $185K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/silnahealth.com/c75b5105-f099-4a59-bf15-52c3ca311a4b
- Page: https://www.1752.vc/careers/jobs/silna-enterprise-customer-success-manager/

## About the role

We're expanding our Customer Success team and seeking an exceptional Enterprise Customer Success Manager to join our growing organization and elevate our customer experience. As a CSM at Silna, you’ll work to drive retention, expansion and customer satisfaction while managing our most valuable enterprise relationships. If you're energized by creating impactful processes and have a talent for building lasting customer partnerships, this role is designed for you.

## What they're looking for

- 3-5 years of experience in Customer Success experience in a high-growth SaaS company
- 2+ years managing Enterprise Customers (six figure contracts)
- Proven track record of managing and growing enterprise relationships
- Strong project management skills with experience handling multiple concurrent high-priority initiatives
- Excellent communication skills - spiking on the ability to build relationships - with the ability to engage effectively with both technical and non-technical stakeholders
- Ability to work from the Silna office in Manhattan 5 days/week

Tags: GTM