# Customer Success Manager (m/f/d) at SimScale

- Company: SimScale
- What the company does: SimScale is AI-native, cloud engineering simulation software for CFD, FEA, thermal & electromagnetics. Run simulations in your browser. Backed by Insight and USV.
- Company website: https://www.simscale.com/
- Type: Startups
- Level: Senior
- Location: North America and Remote
- Work setup: Remote
- Posted: 2026-03-06
- Apply by: 2026-10-08
- Apply: https://www.simscale.com/jobs/8429490002?gh_jid=8429490002
- Page: https://www.1752.vc/careers/jobs/simscale-customer-success-manager-m-f-d/

## About the role

As a Customer Success Manager you own the lifetime value of a book of SimScale accounts: Commercial and High Potential customers, including some enterprise-sized names, from onboarding through renewal and expansion. You carry a renewal and expansion number, and you own it through to signature.

## What they're looking for

- Your book, end-to-end. A portfolio of Commercial and High Potential accounts through the full journey: onboarding, adoption, mid-term engagement, Business Reviews, renewal and expansion
- A commercial number you own through to signature. Build and manage your renewal and expansion pipeline, run opportunity management through the pipeline , negotiate contract adjustments and pricing, and close
- Account growth plan strategy. For every account that matters, define where the value sits today, where the next team, site or use case is, and what needs to happen to get there
- Expansion campaigns on your key accounts , targeted, multi-touch plays into specific engineering teams and use cases, designed together with Marketing and run to a plan
- Programme management of the work that unlocks growth : benchmarks, pilots and technical evaluations, coordinated across the customer's engineers and ours, to a clear timeline
- Organic and referral-led growth. Champion networks, internal referrals, and the word-of-mouth that travels between engineering teams inside a large company

Tags: Customer Success