# Head of Consumer Experience; Home blood testing at SiPhox Health

- Company: SiPhox Health (YC S20)
- What the company does: At-Home health monitoring with silicon photonic chips for data centers. Backed by Y Combinator.
- Company website: https://www.siphoxhealth.com
- Type: Startups
- Level: Principal and up
- Location: Boston, MA, US / Remote (US)
- Work setup: Remote
- Pay: $130K to $200K base salary per year (USD)
- Posted: 2026-09-12
- Apply by: 2026-10-27
- Apply: https://www.ycombinator.com/companies/siphox-health/jobs/N05WFT7-head-of-consumer-experience-home-blood-testing
- Page: https://www.1752.vc/careers/jobs/siphox-health-head-of-consumer-experience-home-blood-testing/

## About the role

As Head of Consumer Experience, you will own the end-to-end D2C customer experience and help build the systems, insights, and product experiences that drive long-term consumer engagement and retention.

## What they're looking for

- 7+ years of experience in Customer Experience, Customer Success, Product, Consumer Strategy, Growth, or related roles
- Experience working with a direct-to-consumer, subscription, digital health, healthcare, wellness, or consumer technology business
- Strong product instincts and experience partnering closely with Engineering & Product, S&M
- Deep understanding of customer lifecycle management, engagement, retention, and churn reduction
- Highly analytical, with the ability to use data to identify opportunities and measure impact
- Exceptional empathy for consumers and a strong ability to understand customer needs

Tags: Product