# Founding Customer & Product Success Manager at Sira

- Company: Sira (YC S25)
- What the company does: AI Native Rippling for Deskless Workers. Backed by Y Combinator.
- Company website: https://sira.team
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA, US
- Work setup: On-site
- Pay: $80K to $120K base salary per year (USD)
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/sira/jobs/UgXs11e-founding-customer-product-success-manager
- Page: https://www.1752.vc/careers/jobs/sira-founding-customer-and-product-success-manager/

## About the role

The person who hears the customer, who takes the call when a scheduler can't get a guard clocked in, who sits with an operations manager during go-live, that person knows more about what we should build than anyone in a roadmap meeting. AI makes it possible for one person to hold both ends of that loop. So we're hiring for it as one role. You have real energy. You like a day that starts with a customer escalation and ends with a product spec. You move fast and you follow through.

## What they're looking for

- Get deployed into our customers. Run implementations end to end: kickoff, data migration, configuration, training, go-live. A 300 guard company with 24 sites moving off ADP is a normal project here
- Pick up the phone. Schedulers, dispatchers, and guards call when something isn't working. Some of it is training, some of it is a real bug, and you'll know the difference fast
- Work directly with our CTO and engineering on what we build next. You'll bring the evidence, not opinions. What you heard, from who, how often, and what it's costing them

Tags: Operations