# Mid-Market Customer Success Manager at Siteline

- Company: Siteline
- What the company does: Generate, submit, and track pay apps 6x faster. Siteline is the only construction billing software built for trade contractors—handling pay apps, lien waivers, lien rights, compliance, and collections in one place. Backed by South Park Commons.
- Company website: https://siteline.com
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: http://siteline.com/careers-listing?gh_jid=4727037006&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/siteline-mid-market-customer-success-manager/

## About the role

Siteline is looking for a strategic Customer Success Manager to own our mid-market customer accounts. You'll serve as a strategic advisor and account manager to construction finance, operations, and project leaders, driving measurable business outcomes across the full post-sale lifecycle—from onboarding and adoption through renewal and expansion. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in Customer Success, Strategic Account Management, or a similar customer-facing role in B2B SaaS, including experience owning large mid-market accounts
- Demonstrated success driving customer retention, renewals, and expansion against defined revenue goals
- Strong consultative and commercial skills, with experience navigating executive stakeholders, renewal negotiations, and value-based expansion conversations
- Ability to translate customer business objectives into strategic account plans, measurable success criteria, and actionable recommendations
- Strong analytical and business judgment, with experience using customer health, product usage, and revenue data to prioritize a high-value portfolio
- Thrives in a fast-paced startup environment, with the ability to navigate ambiguity, adapt to changing priorities, and take ownership without waiting for a playbook

Tags: Customers

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/siteline-mid-market-customer-success-manager/