# Senior Customer Success Manager at Sitetracker

- Company: Sitetracker
- What the company does: Purpose-built for critical infrastructure, Sitetracker centralizes data, standardizes workflows and optimizes resources, driving efficiency and scalable growth. Backed by NEA.
- Company website: https://www.sitetracker.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: Hybrid
- Pay: $150K to $160K base salary per year (USD)
- Posted: 2026-02-17
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/sitetracker/3ca5bab0-4502-4aa5-af2b-2cf470e3bf72
- Page: https://www.1752.vc/careers/jobs/sitetracker-senior-customer-success-manager/

## About the role

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.

## What they're looking for

- Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform
- Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment
- Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts
- Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes
- Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally
- F ostered deep customer relationships through working in a 'high-touch' engagement model

Tags: Customer Success