# Customer Success Manager - SaaS at Skyspecs

- Company: Skyspecs
- What the company does: Powering Every Connection Purpose-built autonomous drones perform at record-setting inspection speed to minimize downtime while capturing the. Backed by Techstars.
- Company website: https://skyspecs.com
- Type: Startups (AI role)
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $90K to $110K base salary per year (USD)
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://skyspecs.breezy.hr/p/98e3441c412d-customer-success-manager-saas
- Page: https://www.1752.vc/careers/jobs/skyspecs-customer-success-manager-saas/

## About the role

The Customer Success Manager is a commercially-aware, relationship-led role within the Revenue org. This role owns a portfolio of accounts, ensuring customers realize measurable value from the Horizon platform(s) and other associated product lines. They protect gross revenue retention (GRR) and influence net revenue retention (NRR) through deep adoption and health management.

## What they're looking for

- 5+ years in Customer Success, Account Management, or a commercially-oriented post-sales role within a SaaS or analytics-driven environment
- Demonstrated experience managing a portfolio of accounts with measurable retention and adoption outcomes
- Exposure to energy, utilities, asset-intensive industries, or infrastructure software is strongly preferred
- Experience working alongside Account Executives in a land-and-expand model. Understands where CS ends and commercial ownership begins
- Commercially literate: understands GRR, NRR, churn mechanics, and how CS activity connects to revenue outcomes
- Confident facilitating executive-level QBRs without a technical resource in the room for standard accounts