# Customer Success Manager at Slang

- Company: Slang
- What the company does: About Slang AI Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Backed by Techstars.
- Company website: https://slang.ai
- Type: Startups (AI role)
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Pay: $92K to $104K base salary per year (USD)
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://ats.rippling.com/slangai/jobs/da4cb198-50a7-430a-8f46-008988f8cbd9
- Page: https://www.1752.vc/careers/jobs/slang-customer-success-manager/

## About the role

As a Customer Success Manager on our SMB team, you'll own the customer journey for a book of independent restaurants and small groups, from initial results review, through adoption, renewal, and expansion. Your day starts with the accounts that need you: a GM whose host stand is ignoring the tablet, a two-location group deciding whether to roll Slang out to store three, a renewal sixty days out with a usage curve that's flattened.

## What they're looking for

- Retention and renewal ownership. You own renewal outcomes across your book, spot risk early through usage and sentiment signals rather than after the fact, and run a documented save motion when an account wobbles
- Expansion and NRR contribution. You surface additional-location and additional-use-case opportunities, qualify them, and partner with Sales to close. You carry a share of the team's NRR goal
- Business reviews that change behavior. You run crisp, data-grounded reviews with GMs and owners that reframe the conversation from "is this working" to "here's what we do next."
- Product fluency and technical confidence. You can explain how Slang is configured, diagnose why a call flow is misfiring, and walk a non-technical operator through a fix without making them feel stupid
- Voice of the customer. You escalate patterns, not one-offs. You give Product and Support usable signal and you close the loop back to the customer when something ships
- Experience: 3+ years in customer success, account management, or another client-facing role owning retention and growth outcomes. SMB or high-volume book experience is strongly preferred

Tags: Revenue