# Product Support Specialist at Slang

- Company: Slang
- What the company does: About Slang AI Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Backed by Techstars.
- Company website: https://slang.ai
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote, USA
- Work setup: Remote
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://ats.rippling.com/slangai/jobs/88c55237-7709-4c16-8a3b-25f05ac3ee7e
- Page: https://www.1752.vc/careers/jobs/slang-product-support-specialist/

## About the role

You're the first line of contact for restaurant operators calling or writing in with a problem: a phones-down emergency, an API connection to a reservation platform that needs diagnosing, a feature request that needs to be logged and managed, a guest experience a customer wants reviewed.

## What they're looking for

- You communicate exceptionally well in any medium — email, ticket, phone, Slack — and people notice
- You read a room (or a ticket) with high emotional intelligence, and you're proactive by default — you follow up before someone has to ask you to
- You're comfortable quarterbacking complex customer scenarios that pull in several internal parties and carry real stakes — the kind where a mishandled moment could mean a customer walks
- CSAT isn't just a number to you — it's a signal of whether you actually helped
- You show up as a partner to the customer, not a gatekeeper — fast enough that they feel taken seriously, and thorough enough that you leave things better than you found them
- You're resolving routine tickets — cancellations, phones-down troubleshooting, login issues, AI behavior questions — independently within your first 60 days

Tags: Product