# Customer Success Associate (Night Shift) at Sleeper

- Company: Sleeper
- What the company does: Fastest live scores, standings, and player updates across NFL, NBA, CBB, MLB, NHL, and WNBA. Backed by General Catalyst and a16z.
- Company website: https://sleeper.app/
- Type: Startups
- Level: Associate
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.ashbyhq.com/sleeper/e49eb828-bdc9-4b85-9285-5eca2467e579
- Page: https://www.1752.vc/careers/jobs/sleeper-customer-success-associate-night-shift/

## About the role

Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and social media Respond to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities and effective communication skills

## What they're looking for

- 2+ years of prior experience in a direct Customer Support/Success role is required
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required – 5 day weekly availability covering 40 hours per week
- Holiday and big game day availabilities across sports

Tags: Customer Success