# Customer Success Renewal Specialist (Remote Eligible - Costa Rica) at Smartsheet

- Company: Smartsheet
- What the company does: Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work. Backed by Insight.
- Company website: http://www.smartsheet.com/
- Type: Startups
- Level: Mid level
- Location: San Jose, CR
- Work setup: On-site
- Posted: 2026-10-07
- Apply by: 2026-11-21
- Apply: https://job-boards.greenhouse.io/smartsheet/jobs/8243401?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/smartsheet-customer-success-renewal-specialist-remote-eligible-costa-rica/

## About the role

As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. This role will report to our Sr. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years B2B SaaS experience, familiarity with SaaS renewal motions
- Ability to handle multiple tasks in an efficient and professional manner
- Experience working through pre-set processes, while also seeking efficiencies in improving processes
- Strong sense of urgency and efficiency in completing work within set deadlines
- Negotiation skills with experience driving contracts to completion is preferred
- Experience analyzing complex problems, developing recommended solutions, and/or managing risk

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/smartsheet-customer-success-renewal-specialist-remote-eligible-costa-rica/