# Sr. Customer Success Manager - Enterprise (East) at Smartsheet

- Company: Smartsheet
- What the company does: Backed by Insight.
- Company website: http://www.smartsheet.com/
- Type: Startups
- Level: Senior
- Location: -REMOTE, USA-
- Work setup: Remote
- Posted: 2026-07-15
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/smartsheet/jobs/8067825
- Page: https://www.1752.vc/careers/jobs/smartsheet-sr-customer-success-manager-enterprise-east/

## About the role

The Sr. Customer Success Manager focuses on building high-value, strategic relationships with large customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills.

## What they're looking for

- 8+ years of enterprise Customer Success or Strategic Account Management experience, with a strong background in SaaS and multi-year transformational engagements
- Strategic mindset that anticipates where the market, the customer, and the business are heading, connecting long-term trends to near-term account strategy before others see the need
- Deeply attuned to the goals, pressures, and success metrics of the customer's business, treating their outcomes as the primary measure of success
- Actively explores and applies emerging technologies — including AI — to evolve how value is delivered, problems are solved, and customer relationships are scaled
- Operates with autonomy across the most complex and strategically critical accounts, trusted to represent the company's most senior voice without escalation
- Proven ability to design and drive enterprise-wide, cross-functional initiatives that link platform adoption to measurable outcomes — retention, expansion, ROI, and multi-year value realization

Tags: Customer Success