# Technical Support Specialist II (Remote Eligible - Costa Rica) at Smartsheet

- Company: Smartsheet
- What the company does: Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work. Backed by Insight.
- Company website: http://www.smartsheet.com/
- Type: Startups
- Level: Mid level
- Location: San Jose, CR
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/smartsheet/jobs/8349496?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/smartsheet-technical-support-specialist-ii-remote-eligible-costa-rica/

## About the role

Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects. You will report to a Support Manager. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Excellent written, verbal and interpersonal communication skills
- 1+ years of Technical or Customer support experience, or equivalent
- Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource
- Working knowledge of assigned feature a plus
- Flexibility in your working hours as this position will require work outside of standard business hours

Tags: Technical Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/smartsheet-technical-support-specialist-ii-remote-eligible-costa-rica/