# VP of Customer Success at Smarty.AI

- Company: Smarty.AI
- What the company does: Meet Smarty. You may not have heard of us, but you've probably benefited from our work. Smarty is a leader in location data intelligence, helping businesses around the world verify, standardize, and enrich their address and location data at scale. Backed by Pear VC.
- Company website: https://www.smarty.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Orem, UT
- Work setup: On-site
- Pay: $150K to $350K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-23
- Apply: https://ats.rippling.com/smarty/jobs/a43e8398-a17f-4c75-aadd-63aec472409a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/smarty-ai-vp-of-customer-success/

## About the role

As VP of Customer Success , you'll lead Smarty's Customer Success organization and own every customer relationship after the sale. You'll build and lead the team of leaders and Customer Success Managers who partner with our sales team and work closely with Sales, Product, Engineering, and Marketing so customer needs shape our direction. We expect you to turn customer success into a clear driver of growth. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor's degree in business, a technical field, or equivalent experience
- 8+ years in customer success, account management, or a related customer-facing role in B2B SaaS, including 3+ years leading teams
- Proven record of improving GRR and NRR in a subscription business
- Experience building or scaling a customer success function during a period of rapid growth
- Experience with technical or API-based products preferred
- Working knowledge of CRM and customer success platforms (for example, Salesforce, HubSpot, Gainsight, or similar)

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/smarty-ai-vp-of-customer-success/