# Bilingual Member Support Specialist (Spanish) at SmithRx

- Company: SmithRx
- What the company does: SmithRx is a pharmacy benefits partner built on a modern technology platform that creates new levels of flexibility, efficiency, and customer satisfaction. Backed by Venrock.
- Company website: https://smithrx.com
- Type: Startups
- Level: Mid level
- Location: Lehi, UT
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/smithrx/jobs/8846148002
- Page: https://www.1752.vc/careers/jobs/smithrx-bilingual-member-support-specialist-spanish/

## About the role

Helping people is at the center of what we do at SmithRx. We are looking for a skilled candidate who can assist our members within our Member Support Team as a Bilingual Specialist. The ideal candidate writes and speaks Spanish fluently and professionally. They will also have an extensive background in customer service as a contact center representative and delivering world-class experiences.

## What they're looking for

- Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience in both English and Spanish
- Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed
- Educate members about their pharmacy benefits
- Deliver a one-call resolution to our members by resolving inquires to full solution
- Demonstrate a patient centric mindset and a high sense of urgency to solve member requests
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA)

Tags: Member Support