# Implementation Support Specialist at SmithRx

- Company: SmithRx
- What the company does: SmithRx is a pharmacy benefits partner built on a modern technology platform that creates new levels of flexibility, efficiency, and customer satisfaction. Backed by Venrock.
- Company website: https://smithrx.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-20
- Apply by: 2026-11-04
- Apply: https://job-boards.greenhouse.io/smithrx/jobs/8815013002
- Page: https://www.1752.vc/careers/jobs/smithrx-implementation-support-specialist/

## About the role

SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

## What they're looking for

- Responsible for being the main point of contact for TPA (an external client) for new group implementations
- Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc
- Ensure all requirements are documented in the standard project templates and tools
- Maintain a detailed project plan and an open items log for project monitoring purposes
- Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
- Conduct administrative tasks supporting data entry of new group implementations within the applicable systems

Tags: General & Administrative