# Lead, Member Support at SmithRx

- Company: SmithRx
- What the company does: SmithRx is a pharmacy benefits partner built on a modern technology platform that creates new levels of flexibility, efficiency, and customer satisfaction. Backed by Venrock.
- Company website: https://smithrx.com
- Type: Startups
- Level: Senior
- Location: Lehi, UT
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/smithrx/jobs/8820698002
- Page: https://www.1752.vc/careers/jobs/smithrx-lead-member-support/

## About the role

SmithRx is looking for a motivated supervisor to help manage a team of call center agents. This role is pivotal in driving daily performance of the call center by tracking attendance, reducing shrink, and delivering exceptional member experiences. Your primary focus will be the coaching and mentoring of your team as well as drive performance through the measurement of key performance indicators.

## What they're looking for

- Manages and oversees a team of call center agents
- Motivates agent growth and performance through weekly coaching interactions
- Answer and support agent questions and escalations
- Execute daily performance deliverables
- Drive quality member experiences by listening and monitoring agent interactions
- Track agent attendance to drive consistent capacity

Tags: Member Support