# Patient Access Specialist (Inbound) at SmithRx

- Company: SmithRx
- What the company does: SmithRx is a pharmacy benefits partner built on a modern technology platform that creates new levels of flexibility, efficiency, and customer satisfaction. Backed by Venrock.
- Company website: https://smithrx.com
- Type: Startups
- Level: Mid level
- Location: Lehi, UT
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://job-boards.greenhouse.io/smithrx/jobs/8829250002
- Page: https://www.1752.vc/careers/jobs/smithrx-patient-access-specialist-inbound/

## About the role

As an Inbound Patient Access Specialist, you will advocate for patient members by guiding them through the complexities of obtaining medications efficiently and cost-effectively. You will manage inbound communications to ensure members receive timely enrollment in drug savings programs and experience world-class customer service regarding their pharmacy benefits by providing a one-call resolution.

## What they're looking for

- Educate patient members about their pharmacy benefits and help them source medications they need through various programs
- Provide support to/ assist members, providers and pharmacies via inbound phone calls, email, and other appropriate communication channels
- Handle inbound calls pertaining to enrollment in drug savings programs and resolve their inquiries
- This role’s success metrics include providing one-call resolution to members, providers, and pharmacies
- This role will gather any missing necessary information to successfully resolve the case, with emphasis on a one-call resolution approach
- This role requires good understanding of all Patient Access savings programs

Tags: Patient Access Programs