# Systems Support Specialist at SmithRx

- Company: SmithRx
- What the company does: SmithRx is a pharmacy benefits partner built on a modern technology platform that creates new levels of flexibility, efficiency, and customer satisfaction. Backed by Venrock.
- Company website: https://smithrx.com
- Type: Startups
- Level: Mid level
- Location: Plano, TX
- Work setup: On-site
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://job-boards.greenhouse.io/smithrx/jobs/8761078002
- Page: https://www.1752.vc/careers/jobs/smithrx-systems-support-specialist/

## About the role

SmithRx is seeking a highly motivated Systems Support Specialist to provide hands-on, on-site support for a dedicated SmithRx site. This role is far more than a standard help desk; you will be the primary steward of the technology and systems that empower our team to revolutionize healthcare.

## What they're looking for

- System Lifecycle Management: Contribute to the architecture and be able to manage user identity and access through the full employee lifecycle—onboarding, role changes, and offboarding—using modern automated workflows
- Infrastructure Maintenance: Provide hands-on support for macOS/Windows fleets, mobile device management (MDM), endpoint management strategy
- Incident Resolution: Utilize our ticketing system to track, resolve, and document system issues, performing root-cause analysis to improve long-term stability and automation for all SmithRx locations
- On-Call Rotation: Participate in the on-call rotation to provide critical systems support after hours and on weekends as required
- Knowledge Management: Create and manage internal documentation, system configurations, and "self-help" guides for the SmithRx Security and User Success team
- Compliance & Security: Operate with a security-first mindset for ensuring all vendors (evaluated or managed) adhere to HIPAA guidelines and industry best practices

Tags: General & Administrative