# Head of Customer Success at SnapMagic

- Company: SnapMagic
- What the company does: Fly fast with your existing PCB tool to create trusted designs faster than ever. Built on top of SnapEDA's canonical CAD library. Backed by Y Combinator.
- Company website: https://www.snapmagic.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco Office
- Work setup: Remote
- Pay: $170K to $220K base salary per year (USD)
- Posted: 2026-07-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/snapmagic/2d3b9362-ddfa-4a7a-a595-72ca28752961
- Page: https://www.1752.vc/careers/jobs/snapmagic-head-of-customer-success/

## About the role

We don't think of Customer Success as a support function—we think of it as the team responsible for protecting and growing one of our most valuable assets: long-term customer relationships. Many of our customers have partnered with us for years. They've built critical workflows around SnapMagic, trust our team, and rely on us as a strategic partner. As we continue to grow, preserving and strengthening those relationships becomes even more important.

## What they're looking for

- 5+ years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role in an early stage start up environment
- Experience building Customer Success at an early stage B2B SaaS company where you created the processes
- Experience owning renewals and customer retention metrics
- Strong commercial judgment and the ability to identify and execute expansion opportunities
- Experience managing complex customer relationships and executive stakeholders
- A customer-centric mindset and passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences

Tags: Operations