# Customer Support Specialist (Tier 1 + 2) at Snout

- Company: Snout
- What the company does: Snout helps veterinary clinics offer affordable monthly pet wellness plans, making preventive care accessible and stress-free for pet owners. Backed by 500 Global and Pear VC.
- Company website: https://www.snoutid.com
- Type: Startups
- Level: Mid level
- Location: Dallas, United States
- Work setup: On-site
- Posted: 2025-09-30
- Apply by: 2026-10-08
- Apply: https://jobs.gem.com/snout/am9icG9zdDpnx764ZexU8CsNBYi0A3eF
- Page: https://www.1752.vc/careers/jobs/snout-customer-support-specialist-tier-1-2/

## About the role

Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of Customer Support Specialist (Tier 1 + 2) based in the Texas or Georgia area to help support our clients with their wellness plans and payments.

## What they're looking for

- 2+ years of experience in customer support or complaints management
- Strong problem solving skills, assertiveness, and proven ability to overcome obstacles and drive resolution
- Empathy and emotional intelligence to manage sensitive or frustrated customers and handle high pressure situations calmly
- Strong verbal and written communication skills applicable to phone etiquette and email composition
- Comfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc
- Home office with reliable internet, webcam and microphone capabilities