# Cloud Support Engineer at Snowflake

- Company: Snowflake
- What the company does: Snowflake powers AI, data engineering, applications, and analytics on a trusted, scalable AI Data Cloud—eliminating silos and accelerating innovation. Backed by Sequoia.
- Company website: https://www.snowflake.net/
- Type: Startups
- Level: Mid level
- Location: US-CA-Dublin
- Work setup: On-site
- Pay: $96K to $126K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/snowflake/1ebb1380-17b4-472b-86c1-2bbfa6f53b8a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/snowflake-staff-cloud-support-engineer/

## About the role

As a Cloud Support Engineer , you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- BS/MS in Computer Science or equivalent experience
- 2+ years in technical support (customer-facing, ideally 24x7)
- Strong AI fluency, including prompt engineering, context management, and the ability to critically validate AI outputs and know when to fall back to manual investigation
- Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support environments
- Solid technical troubleshooting skills , including comfort with SQL, log analysis, and scripting/automation (e.g., Python, APIs, workflow tools) to diagnose issues and streamline tasks.SQL, log analysis, and scripting skills (Python, APIs)
- Strong written/verbal English communication

Tags: Global Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/snowflake-staff-cloud-support-engineer/