# Technical Support Engineer at Socket

- Company: Socket
- What the company does: Backed by a16z and South Park Commons.
- Company website: https://socket.dev
- Type: Startups
- Level: Mid level
- Location: United States (Remote)
- Work setup: Remote
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://jobs.ashbyhq.com/socket/38de2d3a-a711-4ee5-a022-0bde5390f440
- Page: https://www.1752.vc/careers/jobs/socket-technical-support-engineer/

## About the role

We're looking for a Technical Support Engineer to join as Socket's dedicated support hire in the United States. You'll be the go-to person for developers and security teams across Zendesk, Slack, and Discord, working to resolve the majority of issues independently. Day to day, that looks like troubleshooting technical issues, guiding customers through Socket's products, and building out the docs and resources that reduce repeat questions.

## What they're looking for

- 2+ years in technical support, support engineering, or TAM at a B2B SaaS company,
- Supported developer-facing products with API/integration complexity, or have strong linux system administration and troubleshooting experience
- Comfortable in a terminal and with code. Reading a JSON payload, parsing a stack trace, understanding what a lockfile does, and writing or tweaking a basic Python or JavaScript script should all feel familiar
- A solid grasp of developer workflows. You know what a CI/CD pipeline does, how build processes work, and what it means when a dependency gets flagged
- Some familiarity with the security or DevSecOps space is a plus. SCA tools, CVEs, SBOM, supply chain risk. You do not need to be a security researcher, but caring about the problem goes a long way
- Clear, concise written English. Most communication here happens async and in writing, so getting your point across cleanly matters

Tags: Go-to-Market