# IT Support Engineer at Socure

- Company: Socure
- What the company does: Socure is the leading AI-powered identity verification platform trusted by 3,000+ customers to verify consumers, businesses, & employees with confidence. Backed by Accel.
- Company website: https://www.socure.com/
- Type: Startups
- Level: Mid level
- Location: Hub - San Francisco
- Work setup: On-site
- Pay: $125K to $150K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/socure/e3e43ef3-f08e-46c0-8a76-05c0987e8b7f?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/socure-it-support-engineer/

## About the role

As an IT Support Engineer, you are the face of IT for our San Francisco office and a core member of the wider IT team. You will resolve end-user issues across macOS and Windows, keep our collaboration stack (Google Workspace, Slack, Zoom) working, and run the office AV and device lifecycle. You work independently on most tickets, escalate well when needed, and leave behind documentation and automation so the same issue does not come back. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2-4 years of hands-on IT support experience in a corporate or SaaS environment
- Working proficiency in macOS and Windows troubleshooting, including imaging or enrollment, disk encryption, and common application issues
- Experience with an MDM platform (Jamf, Intune, or similar)
- Familiarity with Okta and Google Workspace administration at the support level
- Working knowledge of Slack and Zoom administration or end-user support
- Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting

Tags: Tech

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/socure-it-support-engineer/