# Senior Helpdesk Analyst at SolarWinds

- Company: SolarWinds
- What the company does: Simple, powerful, secure hybrid IT observability and IT management software built to accelerate your transformation. Start a free trial today. Backed by Insight.
- Company website: http://www.solarwinds.com
- Type: Startups
- Level: Senior
- Location: Austin, Texas
- Work setup: On-site
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://jobs.solarwinds.com/job-detail/?gh_jid=4742966005&gh_jid=4742966005&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/solarwinds-senior-helpdesk-analyst/

## About the role

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Minimum of 3 - 5 years experience
- Solid experience supporting Windows endpoints and macOS
- Strong Microsoft 365 / Office skills (Outlook, Teams, Excel, Word, PowerPoint) for both end-user and basic admin support
- Basic understanding of network fundamentals (DNS, DHCP, VPN, Wi‐Fi troubleshooting)
- Experience with an enterprise ticketing / ITSM platform
- Experience with user provisioning and access management (Active Directory / Azure AD, group membership, basic security concepts)

Tags: G&A

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/solarwinds-senior-helpdesk-analyst/