# Helpdesk Engineer at SonarSource

- Company: SonarSource
- What the company does: Sonar is the independent AI code verification platform trusted by 7M+ developers & organizations to help build secure, reliable software with confidence. Backed by General Catalyst and Insight.
- Company website: https://www.sonarsource.com/
- Type: Startups
- Level: Mid level
- Location: Austin, Texas
- Work setup: On-site
- Posted: 2026-11-09
- Apply by: 2026-12-24
- Apply: https://jobs.lever.co/sonarsource/86f6138d-a6bf-4ad2-b8c2-feee8ab1de4d?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/sonarsource-helpdesk-engineer/

## About the role

Fulfill software access requests across our SaaS estate using identity provider group membership and in-application playbooks Execute new-hire onboarding and offboarding end to end: preparing and enrolling laptops, provisioning accounts and access, sending onboarding invitations, adding people to Slack channels and distribution lists, acting as the assigned first-day support contact for new joiners, and confirming equipment return on exit Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3-5 years of hands-on experience in a helpdesk, service desk, desktop support, or IT support role, ideally at a fast-moving company with a distributed workforce
- Demonstrated experience running onboarding and offboarding workflows, including laptop preparation and enrollment, account creation, access provisioning, and equipment recovery
- Deep troubleshooting ability on macOS, Linux, and Windows endpoints, covering device enrollment, password and MFA problems, peripherals, conferencing hardware, and common application faults
- Comfort working a queue in an ITSM platform (Jira Service Management preferred) against defined response and resolution targets
- An automation-first mindset: you notice when you've done the same task three times and ask whether it should be a rule or workflow or an AI agent
- Sound judgment about your own limits: you resolve complicated requests independently while maintaining security boundaries and application guardrails

Tags: IT Ops

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/sonarsource-helpdesk-engineer/