# Customer Success Manager at Soraban

- Company: Soraban (YC W21)
- What the company does: AI tax workflow platform for accounting firms. Backed by Y Combinator.
- Company website: https://www.soraban.com
- Type: Startups (AI role)
- Level: Senior
- Location: Chandler, AZ, US
- Work setup: On-site
- Pay: $70K to $85K base salary per year (USD)
- Posted: 2026-05-27
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/soraban/jobs/oPOpQ9Z-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/soraban-customer-success-manager/

## About the role

The Customer Success Manager manages a blended portfolio spanning SMB, Mid-Market, and Enterprise accounts, adapting engagement depth to meet the needs of each tier. You will own the full customer relationship across retention, adoption, and expansion, serving as a strategic partner to your book to drive engagement and value. You will work closely with the Product Specialist team on onboarding and collaborate with Sales and Product to deliver seamless customer experiences.

## What they're looking for

- Three or more years of experience in SaaS Customer Success or Account Management
- Demonstrated experience managing accounts across varying sizes and complexity levels
- Ability to build senior-level relationships at Mid-Market and Enterprise accounts while maintaining operational discipline across a high-volume SMB book
- Strong customer communication skills across email, phone, and chat
- Ability to explain technical concepts clearly to non-technical users
- Experience working with CRM or support tools, HubSpot experience is a plus

Tags: Operations