# Customer Technical Account Manager at Spangle

- Company: Spangle
- What the company does: About SpangleAI Launched in 2025, Spangle AI is the agentic conversion layer connecting AI-led discovery to real-time conversion. Backed by Madrona.
- Company website: https://www.spangle.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Posted: 2026-02-20
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/spangleai/jobs/b3115bf8-f61b-4848-b366-ab1d24dc6c76
- Page: https://www.1752.vc/careers/jobs/spangle-customer-technical-account-manager/

## About the role

We are seeking a Customer-Facing Technical Account Manager (TAM) with deep expertise in e-commerce and digital marketing. In this role, you will act as the strategic bridge between our clients and internal technical teams. You will translate complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.

## What they're looking for

- Strategic Translation of Data: Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impact
- Performance Optimization: Work consultatively with merchants to interpret performance data and identify opportunities to improve marketing efficiency, landing page performance, and conversion funnel outcomes
- Attribution & Analytics Leadership: Educate clients on multi-touch attribution models, customer journey analysis, incrementality testing, and cross-channel performance evaluation
- Cross-Functional Liaison: Serve as the voice of the customer internally. Partner with Product, Engineering, and Data Science teams to ensure client feedback and business priorities inform roadmap decisions
- 5+ years of experience in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing Strategy
- Direct experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands

Tags: Customer Support