# Customer Hero Operations Specialist at SpotHero

- Company: SpotHero
- What the company does: Find, book, and save on parking with convenient garages, lots, and valets near you. Find parking near work, home, airports, and events with the help of SpotHero. Backed by Insight and 500 Global.
- Company website: http://spothero.com/
- Type: Startups
- Level: Mid level
- Location: Chicago, IL
- Work setup: On-site
- Pay: $56K to $70K base salary per year (USD)
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://spothero.com/careers/8310697/?gh_jid=8310697&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/spothero-customer-hero-operations-specialist/

## About the role

The Customer Hero Operations Specialist keeps the workflows behind our front-line team accurate, timely, and moving—so Customer Heroes can focus on customers, escalations are resolved without waiting on a director-level resource, and downstream partners such as Accounting and Revenue receive reliable information. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You are Customer Focused – You understand how accurate behind-the-scenes work shapes the customer experience and makes it easier for Customer Heroes to succeed
- You are Accountable & Detail Oriented – You take ownership, manage recurring deadlines while following through on commitments, high-volume work, and sensitive adjustments without letting accuracy slip
- You are a Sound Decision-Maker – You apply policies consistently, use good judgment in escalated situations, and know when an exception needs leadership review
- You are a Calm Problem Solver – You bring structure to urgent or ambiguous situations, find the next best action, and keep work moving
- You are a Process Improver – You spot patterns, connect individual cases to larger opportunities, and use reporting to recommend practical improvements
- You are a Trusted Partner – You get the job done with clear communication and signaling in your team and with cross-functional partners, while protecting sensitive data and surfacing risks early

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/spothero-customer-hero-operations-specialist/